GETECH Customer Service - GCS

From vision to reality, we manage for you

As the goals of customers become more challenging and cost control becomes more difficult, GETECH Customer Service (GCS) solutions are becoming more attractive. This way of collaboration provides access to the latest technology to improve work procedure and productivity for operational excellence.

Planning and financial advice

GETECH project management provides smooth execution at the beginning and operation of GCS.
Planning and workflow experts at GETECH provide optimization-related clinical processes in GCS. By consulting with GETECH professionals before the project begins, we can provide improved hospital design, equipment specifications and usage planning.
GCS contracts, which charge a reasonable and fixed fee annually, will reduce the complexity of operating and maintaining your equipment and provide advices to make room for a limited budget. In addition, through effective and transparent financial advice, you can use every fund more effectively.

Medical Products
GETECH cares about the equipment you are using, the new equipment, and all subsequent replacement services. In GCS, GETECH manages all delivery, installation and method establishment to minimize disruption in hospital.
GETECH provides technical training for your clinical staff to let you get the optimization of the medical equipment. GETECH also value the environmental responsibility, so all equipment provides advice in accordance with regulations and professional experience.
 

Extended service
As GETECH's partner, you will enjoy not only the services of PHILIPS - the world-renowned medical product manufacturer, but also the support of FLUKE – the world-renowned testing equipment; moreover, GETECH has a comprehensive and flexible service. GETECH will help you review existing equipment and evaluate your future needs then you can get more value from your existing equipment. Through GETECH's financial planning, you are able to achieve maximum economic benefits and lifetime value.
When you need to treat more patients rapidly, reliability is the key. This is why GETECH helps you to maintain equipment and reduce downtime. By providing regular service reports and analysis, GETECH can proactively manage performance and reliability of equipment. When you experience GETECH customer service, we manage technology, operation and financial planning of your medical products for you.
 

“Excelsior”Customer Service for Medical Products

Medical customer service work ethic of GETECH is under the guidance of "Professional Technology, Desire for Winning, Commitment, and Cooperation", so that GETECH is committed to "Keep Innovating, Leading Change, and Customer Focus". Adhering to the service positioning of GETECH Medical Products Customer Service Department, "On Demand, Perfect and Simple", we launched the concept of "Worry-Free", dedicated to satisfying customers' needs, providing quality service anytime and anywhere. Create a better customer experience for our customers and truly make our customers "excellent in operation and healthy.


In order to strengthen the customer service, GETECH Medical Products Services Department is committed to doing well at the maintenance of equipment and creating a customer environment that is worry-free, from improving customer service to caring for the clinical application result of user device. In view of the specialty of the clinical application is unlike the ability of engineering technology and equipment maintenance, our team has full-time clinical application specialists and has carried out a broader and deeper customer service work

Our clinical application specialists have been the actual users of the hospital, with the clinical skills and extensive experience, and the user's high expectations for us. Therefore, let our team have more close to the customer's ideas, let us do "think what customers think, urgency for customers". The effectiveness of the device is what "Lifecycle for Medical Products" of GETECH focus on, creating a more valuable customer experience

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